Job Openings at ERI

Benefits and Employment Specialist

In Job Openings - Archive by Sarah Lyngdal

Employment Resources, Inc. (ERI) – Madison, WI

Employment Resources, Inc., a Madison-based nonprofit agency that advances the employment, health and financial security of people with disabilities, is seeking a Benefits and Employment Specialist.

The Benefits and Employment Specialist assists people with disabilities in understanding their benefits, and how work impacts those benefits through work incentives benefits counseling.This position also provides ongoing employment counseling to clients to help them obtain, maintain, or advance in their employment.

Please note, ERI requires a cover letter and resume with your application – please include your salary requirements in the cover letter. The Benefits and Employment Specialist must be willing to travel in Dane County and the surrounding areas.

To learn more about ERI, visit our website:

Essential Functions

Ensure Clients Understand the Impact Employment May Have on Current Benefits

  • Research governmental/state benefits for people with disabilities and understand the criteria for receiving them.
  • Communicate how increased incomes due to employment will impact government/state benefits for people with disabilities.
  • Respond to inquiries from staff, outside vendors, and clients in a professional manner.

Facilitate Benefit Discussions and Communication between Clients and the Benefit Agency

  • Work collaboratively with other staff members at ERI and other agencies’ staff to provide the most accurate information for clients.
  • Serve as a liaison between the client and benefit agency.
  • Assist with resolving benefits issues.
  • Record and document all direct and indirect services on clients’ behalf in database.

Provide Career Counseling Services

  • Discuss employment goals with clients, and the services and supports needed to reach those goals.
  • Assist with all aspects of job search including resume review, cover letters, disability disclosure, job search strategies and providing job leads.
  • Provide ongoing employment counseling and other supports to help clients maintain, change or advance in their employment.
  • Engage in discussions on disability-related issues such as a disability disclosure, and reasonable accommodations.

Administrative Duties

  • Attend team meetings to discuss cases, progress, and concerns.
  • Complete phone screenings to determine appropriate agency program.
  • Attend trainings and outreach events.
  • Data entry, and another program admin, as requested.

Other Duties as Assigned

  • Perform other duties as requested by supervisor or management.
  • Adhere to all confidentiality, security and privacy protocols to ensure reasonable efforts to prevent loss, theft, or unintended disclosure of personal health information or other confidential or sensitive information.

Minimum Knowledge, Skills and Abilities

  • Associate’s degree in social work, human services, vocational rehabilitation, special education, legal or financial services or related field;
  • Experience providing work incentives benefits counseling to people with disabilities, preferred;
  • Two years of experience providing employment counseling and/or job search services, preferred;
  • Knowledge of governmental benefit programs and how employment affects these benefits;
  • Knowledge of confidentiality laws as they relate to benefits and healthcare;
  • Demonstrated computer and software skills required; proficiency with Microsoft Office Suite.
  • Basic math skills;
  • Ability to understand and empathize with the clients’ situations and the complexity of these programs for the clients;
  • Strong communications and interpersonal skills;
  • Strong case management skills;
  • Ability to quickly learn and internalize information that can be highly technical and specific;
  • Ability to work independently with very little supervision and on a team;
  • Ability to prioritize and continually meet numerous deadlines for high-volume tasks;
  • Ability to change and adapt strategies to meet deadlines and address problems that may arise in a calm and collected way;
  • Ability to efficiently and creatively approach and work through problems;
  • Ability to work with a diverse group of people and businesses, and to change communication styles accordingly;
  • Ability to hold oneself and others accountable for one’s actions;
  • Ability to maintain confidentiality of both client and staff information;
  • Ability to pass and maintain clearance related to criminal, caregiver and sex offender background check requirements, as well as Social Security suitability clearance; and
  • Ability to travel within Wisconsin and other states as necessary; must possess a valid Wisconsin driver’s license and proof of personal auto liability insurance meeting Wisconsin’s minimum requirement.

Job Type: Full-time

Salary: $36,000 to $49,000 / year


ERI is an equal opportunity employer with talented staff, creative work environment, excellent benefits and generous time off policies. ERI practices and promotes innovative services that advance employment opportunities, support personal choices, and enhance the well-being of individuals with disabilities across Wisconsin.

Please respond by providing a cover letter regarding your interest and skills related to this position and your resume outlining your experience, and salary requirements with the above qualifications to The search is open until filled. First consideration will be given to applications received by July 31, 2019.

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