Waukesha County:
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County Services | Benefits Counseling | DVR | Job Searching | Transportation |
County Services
Waukesha County Aging & Disability Resource Center
500 Riverview Avenue
Waukesha, WI 53188
262-548-7848 or toll-free 1-866-677-2372
Health & Human Services
500 Riverview Avenue
Waukesha, Wisconsin 53188
262-548-7212
Benefits Counseling
Find benefits counseling service providers in your area. If you are unsure of what type of benefits counseling services you need, contact the Wisconsin Disability Benefits Network (email wdbn@eri-wi.org or call 1-800-710-9326).
- Work Incentive Benefit Specialists (WIBS) assist people with disabilities by helping them wade through the complexities to make informed choices about the impact of work on their benefits. WIBS can provide a written and oral analysis of a person's services and benefits and how work will change their cash payments, medical coverage, and continued eligibility. Two types of WIBS in Wisconsin include Fee for Service or Purchase of Service Benefits Counselors and the Work Incentives Planning and Assistance Program counselors.
- Disability, Health and Employment Counseling (MAPP & HEC): The Medicaid Purchase Plan (MAPP) offers education and assistance to help people with disabilities maintain or get Medicaid healthcare coverage while employed or seeking work. The Health & Employment Counseling (HEC) program is a nine-month pre-employment program for people with disabilities who want to enroll in the Medicaid Purchase Plan (MAPP), but who are not yet employed. Through MAPP, people with disabilities who are working or enrolled in HEC may buy their Medicaid coverage by paying a monthly premium, based on income. Individuals with low income may not have to pay a premium. Contact your local MAPP / HEC Specialist.
- Disabilitly Benefit Specialists (DBS) provide counseling for people with physical, developmental, and mental illness disabilities between the ages of 18 and 59. A DBS can provide cost-free information and counseling about public and private benefits programs and help people apply for or appeal the denial of benefits. Contact you local Disability Benefits Counselor (if applicable)
- Elderly Benefit Specialists (EBS) help people age 60 or older figure out their private or government benefits, including the complex issues around various prescription drug plans. They also provide counseling for individuals approaching retirement and not yet receiving benefits. An EBS can provide accurate and current information, suggest alternative ways to secure benefits or appeal denials of benefits, advocate with other parties, explain legal action or other possible solutions, and make referrals to an appropriate attorney if necessary. Contact your local Elderly Benefit Specialist
Local DVR
Job Searching
- Waukesha County Job Center: A center for people looking for work and businesses that need help finding qualified applicants. Job Centers are partnerships of government agencies and community-based organizations with a common goal: to make our community a better place to live by improving job opportunities through economic support, training and education. The Job Center offers resources for people seeking employment: workshops, job listings, job fairs, career counseling.
- Wisconsin Disability Program Navigators: Located within the Wisconsin Workforce Development Areas, DPNs help people with disabilities "navigate" through the challenges of seeking employment by connecting them with them with community resources. Navigators also collaborate with employers to facilitate employment for persons with disabilities. Contact a Navigator in your area.
Transportation Resources
- Ann Marie Ryan's Transportation Services Transportation to city of Waukesha and local surrounding communities. 262-424-8294*
- Best Cab Taxi service to city and town of Waukesha. 262-549-6622*
- Elmbrook Senior Taxi Serves the Village of Elm Grove, City and Town of Brookfield, Village of Butler, and Mayfair. 262-785-1200*
- Lake Country Cares Cab Serves the City of Delafield, Village of Hartland, Nashotah, most of Town of Delafield and portion of Town of Merton.
262-695-2670* - New Berlin Senior Taxi Transportation to city of New Berlin, Brookfield Square, Mayfair, Froedtert. 262-814-1611*
- Menomonee Falls Senior Shuttle Service for residents who are 60 years of age or older and residing in the community. Service is curb to curb and individuals must be ambulatory. 262-251-4230
- Milwaukee Transit System Milwaukee public bus system. All routes of the Milwaukee County Transit System are wheelchair accessible. Call 414-344-6711
or TTY for Hearing Impaired 414-937-3299. - Mukwonago Seniors on the Go services in Mukwonago. 262-363-5700*
- Muskego Senior Taxi services in and around Muskego area. 262-679-4754*
- Oconomowoc Silver Streak serves Oconomowoc and
Town of Summit. Call
262-567-6404.* - Ride Line Program is available to Waukesha County residents who are non/limited-drivers and 65 years of age or older, or under 65 years of age and users of a cane, crutches, walker, wheelchair, scooter, or legally blind. Individuals must be unable to enter or exit a car with little or no assistance. If a certified person is ambulatory and the trip is not in a taxi provider's service area, the person may use the RideLine program. Contact Meda-Care Van 262-650-1000.
- Sussex Senior Shuttle serves a semi-fixed route in Village of Sussex and Town of Lisbon. 262-246-6447
- Waukesha Metro Transit bus service around the Waukesha area. 262-524-3636 Metrolift service also available for persons unable to use fixed route Waukesha Metro Transit bus service. Metrolift provides curb-to-curb service. Call above number for more information or call TTY: 800-947-3529 or Speech to Speech: 800-833-7637.
*Note: These companies may offer a shared-fare program. Shared-Fare Taxi Program is available to Waukesha County residents who are non/limited-drivers and are 65 years of age or older, or under 65 years of age and receiving SSI or SSDI. Individuals must be able to enter or exit a car with little or no assistance.
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